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Internal Versus External Customers

Before the emergence of the concepts of TQM and internal customers, enterprises had only one...

What Does Real Management Change Look Like?

We know that there is a distinct difference between the daily activities of conventionally managed...

Motivating Your Employees to Perform at Their Peak

Getting ordinary people (the vast majority of employees) to deliver extraordinary results should be one...

You Must Look at the Core of Your Organization to Effect Real Change

High performance enterprises are characterized by teamwork, and are customer focused, process-centric and employee oriented...

First Impressions

Hello, everyone. I am Asha, the first A in ANAAR. For those not...

How to conduct an effective performance evaluation

We need to, and we can, make performance evaluations an experience...

What Broke Down at Uber? – the Toxic Effects of Work Culture

The society we live in expects more from business entities than...

Business Management Blog

Internal Versus External Customers

  • Posted by J. Nirdosh Reddy
  • On November 3, 2017
  • BPM Concepts
Before the emergence of the concepts of TQM and internal customers, enterprises had only one type of customer – external customers. They were outside the organization and paid for our products or services. Hierarchical structures decided who reported to whom. Managers managed their subordinates. They gave them objectives, and measured their output against those objectives. […]
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How to conduct an effective performance evaluation

  • Posted by J. Nirdosh Reddy
  • On September 25, 2017
  • Leadership
We need to, and we can, make performance evaluations an experience that both supervisors as well as employees find beneficial and therefore an event that they don’t dread. Profitability and competitiveness of an enterprise depends, among other things, on how well its employees are encouraged to utilize their potential. Conducting proper performance evaluations plays a […]
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What Broke Down at Uber? – the Toxic Effects of Work Culture

The society we live in expects more from business entities than what was expected from them in the last century. Not meeting societal expectations has significant financial implications. Facing extremely unfavorable public reaction to its scandalous work culture, Uber’s board members forced its CEO to resign – to save the company he co-founded. It was […]
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What Does Real Management Change Look Like?

We know that there is a distinct difference between the daily activities of conventionally managed enterprises and high performance enterprises. In the former, we see hectic activities, people working very hard individually (as if the world is coming to an end tomorrow), blaming others when desired results are not achieved, and in the latter we […]
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Motivating Your Employees to Perform at Their Peak

  • Posted by J. Nirdosh Reddy
  • On July 28, 2017
  • Leadership
Getting ordinary people (the vast majority of employees) to deliver extraordinary results should be one of the most important goals of any enterprise. And it can be done! Good Management – Art or Science? How we motivate people is a topic that has been discussed for ages. So, why are we still talking about it? […]
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You Must Look at the Core of Your Organization to Effect Real Change

High performance enterprises are characterized by teamwork, and are customer focused, process-centric and employee oriented in their management style. But we all know many organizations where employees spend much of their time working individually, fighting fires to meet short-term deadlines, or pointing fingers when things go wrong.  In these situations, it is common to see […]
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First Impressions

  • Posted by Asha Reddy
  • On June 21, 2017
  • News
Hello, everyone. I am Asha, the first A in ANAAR. For those not familiar with ANAAR, it stands for Asha Nirdosh Arvind Anand Reddy. Arvind, Nirdosh and I are touring Jane Austen country. Although we are on vacation, Anaar is not far from our thoughts – it seems to travel with us. While in Winchester, […]
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What (not who) is to Blame for the Wells Fargo Catastrophe?

At Wells Fargo, the top management set aggressive sales targets for their branch managers – a certain number of new accounts to be opened per quarter. In turn, the branch managers set similar aggressive targets for their employees. The bank’s employees worked hard and tried to meet their demanding quotas. About 5,300 employees who didn’t […]
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The Full Story Behind Anaar

  • Posted by J. Nirdosh Reddy
  • On May 20, 2017
  • Events
Many years ago, in 1988 to be precise, I was working in the Corporate Quality Office at Ford Motor Company. I was invited to deliver a keynote address at the 1988 CEO conference organized by the American Supplier Institute. The topic was ‘Policy Management’ which, broadly speaking, is a different way of developing and implementing […]
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Developing and executing annual and strategic business plans

There is a nice ring to the phrase ‘Strategic Business Plan’ – all three of those words are exciting. They connote thoughtful decision-making and paint a bright picture of a future of possibilities. Similarly, Annual Business Plan or Annual Operating Plan projects what the organization is intending to achieve in the coming year. The projection […]
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