Internal Versus External Customers

Posted by J. Nirdosh Reddy
On November 3, 2017
BPM Concepts

Before the emergence of the concepts of TQM and internal customers, enterprises had only one type of customer – external customers. They were outside the organization and paid for our products or services. Hierarchical structures decided who reported to whom. Managers managed their subordinates. They gave them objectives, and measured their output against those objectives. […]

How to conduct an effective performance evaluation

Posted by J. Nirdosh Reddy
On September 25, 2017
Leadership

We need to, and we can, make performance evaluations an experience that both supervisors as well as employees find beneficial and therefore an event that they don’t dread. Profitability and competitiveness of an enterprise depends, among other things, on how well its employees are encouraged to utilize their potential. Conducting proper performance evaluations plays a […]

What Broke Down at Uber? – the Toxic Effects of Work Culture

Posted by J. Nirdosh Reddy
On August 21, 2017
Company Culture

The society we live in expects more from business entities than what was expected from them in the last century. Not meeting societal expectations has significant financial implications. Facing extremely unfavorable public reaction to its scandalous work culture, Uber’s board members forced its CEO to resign – to save the company he co-founded. It was […]

What Does Real Management Change Look Like?

Posted by J. Nirdosh Reddy
On August 6, 2017
Management Ideas

We know that there is a distinct difference between the daily activities of conventionally managed enterprises and high performance enterprises. In the former, we see hectic activities, people working very hard individually (as if the world is coming to an end tomorrow), blaming others when desired results are not achieved, and in the latter we […]

Motivating Your Employees to Perform at Their Peak

Posted by J. Nirdosh Reddy
On July 28, 2017
Leadership

Getting ordinary people (the vast majority of employees) to deliver extraordinary results should be one of the most important goals of any enterprise. And it can be done! Good Management – Art or Science? How we motivate people is a topic that has been discussed for ages. So, why are we still talking about it? […]

You Must Look at the Core of Your Organization to Effect Real Change

Posted by J. Nirdosh Reddy
On June 30, 2017
BPM Concepts

High performance enterprises are characterized by teamwork, and are customer focused, process-centric and employee oriented in their management style. But we all know many organizations where employees spend much of their time working individually, fighting fires to meet short-term deadlines, or pointing fingers when things go wrong. In these situations, it is common to see […]

First Impressions

Posted by Asha Reddy
On June 21, 2017
News

Hello, everyone. I am Asha, the first A in ANAAR. For those not familiar with ANAAR, it stands for Asha Nirdosh Arvind Anand Reddy. Arvind, Nirdosh and I are touring Jane Austen country. Although we are on vacation, Anaar is not far from our thoughts – it seems to travel with us. While in Winchester, […]

What (not who) is to Blame for the Wells Fargo Catastrophe?

Posted by J. Nirdosh Reddy
On May 30, 2017
Company Culture

At Wells Fargo, the top management set aggressive sales targets for their branch managers – a certain number of new accounts to be opened per quarter. In turn, the branch managers set similar aggressive targets for their employees. The bank’s employees worked hard and tried to meet their demanding quotas. About 5,300 employees who didn’t […]

The Full Story Behind Anaar

Posted by J. Nirdosh Reddy
On May 20, 2017
Events

Many years ago, in 1988 to be precise, I was working in the Corporate Quality Office at Ford Motor Company. I was invited to deliver a keynote address at the 1988 CEO conference organized by the American Supplier Institute. The topic was ‘Policy Management’ which, broadly speaking, is a different way of developing and implementing […]

Developing and executing annual and strategic business plans

Posted by J. Nirdosh Reddy
On April 29, 2017
BPM Concepts

There is a nice ring to the phrase ‘Strategic Business Plan’ – all three of those words are exciting. They connote thoughtful decision-making and paint a bright picture of a future of possibilities. Similarly, Annual Business Plan or Annual Operating Plan projects what the organization is intending to achieve in the coming year. The projection […]

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How to conduct an effective performance evaluation
September 25, 2017
We need to, and we can, make performance evaluations an experience that both supervisors as well as employees find beneficial …
What Broke Down at Uber? – the Toxic Effects of Work Culture
August 21, 2017
The society we live in expects more from business entities than what was expected from them in the last century. …
What Does Real Management Change Look Like?
August 6, 2017
We know that there is a distinct difference between the daily activities of conventionally managed enterprises and high performance enterprises. …

Internal Versus External Customers

What Does Real Management Change Look Like?

Motivating Your Employees to Perform at Their Peak

You Must Look at the Core of Your Organization to Effect Real Change

First Impressions

How to conduct an effective performance evaluation

What Broke Down at Uber? – the Toxic Effects of Work Culture

Business Management Blog

Internal Versus External Customers

How to conduct an effective performance evaluation

What Broke Down at Uber? – the Toxic Effects of Work Culture

What Does Real Management Change Look Like?

Motivating Your Employees to Perform at Their Peak

You Must Look at the Core of Your Organization to Effect Real Change

First Impressions

What (not who) is to Blame for the Wells Fargo Catastrophe?

The Full Story Behind Anaar

Developing and executing annual and strategic business plans

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