What Broke Down at Uber? – the Toxic Effects of Work Culture

Posted by J. Nirdosh Reddy
On August 21, 2017
Company Culture

The society we live in expects more from business entities than what was expected from them in the last century. Not meeting societal expectations has significant financial implications. Facing extremely unfavorable public reaction to its scandalous work culture, Uber’s board members forced its CEO to resign – to save the company he co-founded. It was […]

What Does Real Management Change Look Like?

Posted by J. Nirdosh Reddy
On August 6, 2017
Business Management

We know that there is a distinct difference between the daily activities of conventionally managed enterprises and high performance enterprises. In the former, we see hectic activities, people working very hard individually (as if the world is coming to an end tomorrow), blaming others when desired results are not achieved, and in the latter we […]

Motivating Your Employees to Perform at Their Peak

Posted by J. Nirdosh Reddy
On July 28, 2017
Business Management

Getting ordinary people (the vast majority of employees) to deliver extraordinary results should be one of the most important goals of any enterprise. And it can be done! Good Management – Art or Science? How to motivate people is a topic that has been discussed for ages. So, why are we still talking about it? […]

You Must Look at the Core of Your Organization to Effect Real Change

Posted by J. Nirdosh Reddy
On June 30, 2017
BPM Concepts

High performance enterprises are characterized by teamwork, and are customer focused, process-centric and employee oriented in their management style. But we all know many organizations where employees spend much of their time working individually, fighting fires to meet short-term deadlines, or pointing fingers when things go wrong. In these situations, it is common to see […]

First Impressions

Posted by Asha Reddy
On June 21, 2017
News

Hello, everyone. I am Asha, the first A in ANAAR. For those not familiar with ANAAR, it stands for Asha Nirdosh Arvind Anand Reddy. Arvind, Nirdosh and I are touring Jane Austen country. Although we are on vacation, Anaar is not far from our thoughts – it seems to travel with us. While in Winchester, […]

What (not who) is to Blame for the Wells Fargo Catastrophe?

Posted by J. Nirdosh Reddy
On May 30, 2017
Business Management

At Wells Fargo, the top management set aggressive sales targets for their branch managers – a certain number of new accounts to be opened per quarter. In turn, the branch managers set similar aggressive targets for their employees. The bank’s employees worked hard and tried to meet their demanding quotas. About 5,300 employees who didn’t […]

The Full Story Behind Anaar

Posted by J. Nirdosh Reddy
On May 20, 2017
Events

Many years ago, in 1988 to be precise, I was working in the Corporate Quality Office at Ford Motor Company. I was invited to deliver a keynote address at the 1988 CEO conference organized by the American Supplier Institute. The topic was ‘Policy Management’ which, broadly speaking, is a different way of developing and implementing […]

Developing and executing annual and strategic business plans

Posted by J. Nirdosh Reddy
On April 29, 2017
BPM Concepts

There is a nice ring to the phrase ‘Strategic Business Plan’ – all three of those words are exciting. They connote thoughtful decision-making and paint a bright picture of a future of possibilities. Similarly, Annual Business Plan or Annual Operating Plan projects what the organization is intending to achieve in the coming year. The projection […]

Always Look at Things from a Customer’s Point of View

Posted by J. Nirdosh Reddy
On April 16, 2017
BPM Concepts

Don’t we always look at things from a customer’s point of view? The sad truth is that we don’t, but we need to. We live in a world which is essentially a buyer’s market where customers reign supreme. One dissatisfied customer tells ten other potential customers causing you to lose market share; one delighted customer […]

What is the point of an org chart, and do I need one?

Posted by J. Nirdosh Reddy
On March 30, 2017
BPM Concepts

When you ask the CEO of an enterprise how their business unit is organized, what you are given, in most cases, is an organization chart (org chart), as shown below. It shows the structure of the enterprise – how people are divided into different functions, departments and sections. It communicates the chain of command. It […]

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