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Culture, Competitiveness and Untapped Potential

What are your sources of competitiveness? Technology? People? Strategy? Or something else? Any enterprise’s intrinsic competitiveness is determined by its technology, human resource capabilities and its overall strategy of product and service offerings. However, recent history has shown that – given the same or similar technology, human resources and products – it is the work […]
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What Broke Down at Uber? – the Toxic Effects of Work Culture

The society we live in expects more from business entities than what was expected from them in the last century. Not meeting societal expectations has significant financial implications. Facing extremely unfavorable public reaction to its scandalous work culture, Uber’s board members forced its CEO to resign – to save the company he co-founded. It was […]
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What (not who) is to Blame for the Wells Fargo Catastrophe?

At Wells Fargo, the top management set aggressive sales targets for their branch managers – a certain number of new accounts to be opened per quarter. In turn, the branch managers set similar aggressive targets for their employees. The bank’s employees worked hard and tried to meet their demanding quotas. About 5,300 employees who didn’t […]
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Managing Your Business With Facts – Easier Said Than Done

One of the 6 guiding principles for prospering in the 21st century is: Manage with facts, not opinions. As we all know, that is easier said than done. Managing with facts is one of the most important areas of transformation. The way you and your people react to problems makes all the difference between winning or […]
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The Importance of Company Work Culture

Recently, a lot has been said about the importance of the culture of an enterprise for its survival. Louis Gerstner, retired Chairman and CEO of IBM said “I came to see, in my time at IBM, that culture isn’t just one aspect of the game – it is the game” in his book Who Says […]
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