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Culture, Competitiveness and Untapped Potential

What are your sources of competitiveness? Technology? People? Strategy? Or something else? Any enterprise’s intrinsic competitiveness...

Transform Work Culture to Sustain Excellence and Profitability

The world we live in has changed dramatically over the past three decades. Whether we...

Internal Versus External Customers

Before the emergence of the concepts of TQM and internal customers, enterprises had only one...

What Does Real Management Change Look Like?

We know that there is a distinct difference between the daily activities of conventionally managed...

Motivating Your Employees to Perform at Their Peak

Getting ordinary people (the vast majority of employees) to deliver extraordinary results should be one...

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